Terms & Booking Policies

1. Scope and agreement

These terms apply to session requests made through the TRS Photographer website and to complimentary sessions prepared by the owner. Clients should review the package, add-ons, date, time, location, notes, price, and these terms before accepting a booking or continuing to payment.

Submitting a public request does not by itself guarantee a date or create a confirmed session. The confirmation steps below determine when a booking becomes confirmed.

Before Stripe Checkout, a paid client must separately review and agree to both the Privacy Policy and these Terms & Booking Policies. The booking stores the accepted Terms version and timestamp. Declining returns the client to the website without creating a booking or payment.

2. Booking acceptance and confirmation

For a fixed-price paid package, the client reviews the complete request and pays the 50% retainer through Stripe. After Stripe verifies that payment, the booking moves to Awaiting Confirmation. It becomes confirmed only after TRS Photographer reviews the request, confirms the session, and sends the booking details. Requested dates, times, and locations remain subject to availability until that confirmation.

Photoshoot type must match the chosen package. Lighting and time of day are preferences; sunrise, sunset and twilight depend on the shoot ZIP and date, and weather or the exact setting can change the light. The displayed appointment start is reviewed for availability before checkout and confirmation.

A custom session request has no automatic website price or payment. TRS Photographer follows up personally to confirm its availability, pricing, location, and final details.

Complimentary sessions are created privately by the owner and skip Stripe entirely. The client receives a secure Review & Accept Booking link, reviews the existing booking terms, and checks the acceptance box. The complimentary session is confirmed, placed on the TRS Photographer business Calendar, and followed by a confirmation email only after that acceptance is recorded.

3. 50/50 payments, retainers, balances, and Stripe

For each fixed-price paid package, the package price and selected add-ons are combined first. The booking total is then divided evenly: 50% is collected as the initial retainer through Stripe-hosted Checkout, and the other 50% is the remaining balance due later. The Review Booking screen shows the booking total, retainer, and remaining balance before checkout.

Stripe—not the TRS Photographer website—collects the client's card details. The payment flow asks Stripe to save the payment method for a later off-session remaining-balance attempt. After the booking is confirmed, the owner may use the existing Collect Remaining Balance action. If the saved-method attempt cannot be completed, the existing flow may email a secure Stripe Checkout link instead. A payment is treated as successful only after Stripe verifies it. A confirmed client may also open the private My Booking link from their email or text and choose to pay the recorded remaining 50% through Stripe Checkout. This does not charge a saved card in the background or change the existing owner collection process.

Complimentary bookings have a $0 total, $0 retainer, and $0 remaining balance and never use Stripe. Paid bookings use the active Stripe environment presented at Checkout. Sandbox and live credentials, transactions, and records remain separated.

4. Add-ons

Extra Edited Photos may be selected as 5 photos for $10, 10 photos for $15, or 15 photos for $20. Extra Session Time may be selected as 25 minutes for $50, 30 minutes for $75, or 1 hour for $100. None is the default for each add-on. Any selected add-on is included in the booking total before the 50/50 split.

5. Cancellations and rescheduling

A client must contact TRS Photographer at least 72 hours before the scheduled start time to request a cancellation or reschedule. One reschedule is permitted, depends on availability, and must take place within six months of the original session date. A request made less than 72 hours before the session may require a new 50% retainer.

If TRS Photographer determines conditions are unsafe, or both sides agree that an emergency prevents the session, the booking may be rescheduled without an additional fee and existing payments transfer to the approved new date. The My Booking page can send a cancellation or reschedule request for owner review. Submitting a request does not itself cancel a booking, reserve a new date, change a Calendar event, or issue a refund.

6. Refunds

The 50% retainer becomes non-refundable after TRS Photographer confirms the booking because the date and time are reserved. If TRS Photographer cannot confirm the requested session and the client does not accept an alternative, the retainer is refunded in full.

When a client cancels before the session, the confirmed retainer remains non-refundable, but payments above the retainer are refunded if the session has not occurred. If TRS Photographer must cancel and the client does not accept rescheduling, all payments are refunded.

7. No-shows and late arrivals

Clients should be ready at the scheduled session time. A 15-minute grace period is provided, but the session still ends at its originally scheduled time. An arrival more than 15 minutes late may result in a shortened session. If the client does not arrive or contact TRS Photographer within 30 minutes, the booking is treated as a no-show, the session is canceled, and payments are not refunded.

If TRS Photographer arrives late, the client receives the full purchased session time or another mutually agreed solution without an additional charge.

8. Client responsibilities

The client is responsible for:

• providing accurate contact and session information;
• reviewing the package, add-ons, date, time, location, notes, and payment amounts before submission;
• being ready at the scheduled time;
• using the contact information below to request a change or cancellation;
• reviewing confirmation and payment messages sent to the provided email address; and
• paying the displayed retainer and later remaining balance for a paid booking through the established Stripe flow.

9. Photo delivery expectations

Each package lists its included number of edited photos. Final photos are professionally edited and delivered in high resolution. A selected Extra Edited Photos add-on increases the number included with the session.

Individual, couple, family, maternity, newborn, and baby-shower photos are delivered within 14 business days. Birthday and party event photos are delivered within 21 business days. Wedding photos are delivered within six weeks.

If an unexpected delay occurs, TRS Photographer will notify the client and provide an updated estimated delivery date.

10. Referral rewards

Each confirmed client booking receives one referral code that may be used by one new client. Self-referrals are not allowed. The new client must enter the referral code before or during booking; a referral cannot be added after the booking is submitted. The new client may choose any eligible TRSphotographer session; it does not need to match the referrer's original session.

A referral reward becomes eligible only after the referred client completes the photoshoot and all required payments are successfully paid. The reward equals 10% of the referred booking's completed session price, including selected add-ons, capped at $85 per referral. Canceled, refunded, and no-show bookings do not earn a reward.

Once eligible, the referrer may use the Referral Rewards page with their referral code and original booking email to choose from the gift-card stores approved and displayed by TRSphotographer. Gift cards are fulfilled by TRSphotographer through its approved delivery process; manual fulfillment remains available when automated delivery is unavailable. Listing a store does not claim a partnership with or endorsement by that store.

11. Questions and contact

Contact TRS Photographer with booking, payment, scheduling, or delivery questions. Privacy questions and data requests are covered separately in the Privacy Policy.

12. Updates to these terms

These terms should be updated when TRS Photographer changes the actual booking, payment, add-on, confirmation, referral, or delivery process. The updated date at the top will show when the page was last revised.